Delivery Policy


 


(1) Introduction

This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website or telephone.

This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms of sale.

(2) Free delivery

We offer free standard delivery to all UK mainland addresses (including the Isle of Wight) on all orders over GBP50 (exclusive of VAT). Other orders will be subject to delivery charges as detailed in Section 5 below. This excludes the Scottish highlands and islands, Northern Ireland, Isle of Man and the Channel Islands.

(3) Delivery methods

We will deliver to the following countries and territories:

If the address for delivery of your order is a UK mainland address, then you will be able to select 'Standard delivery'.

If the address for delivery of your order is not a UK mainland address, then you will be able to select from the following delivery methods:

  • UK outer regions (N.I., Scottish Highlands & islands); and
  • Channel Islands, Isles of Scilly & Isle of Man.

If the address for delivery of your order is not within the UK please contact us directly by email. We are happy to deliver our products outside the UK, but additional charges shipping will be applicable.

(4) Delivery periods

This table indicates the typical delivery periods for the different delivery methods.

Delivery method Typical delivery period
Standard delivery to UK mainland 4-5 working days
UK outer regions (N.I., Scottish Highlands & islands) 7-10 working days
Channel Islands, Isles of Scilly & Isle of Man 7-10 working days
Worldwide On request

If you place your order before 2pm on a working day, these periods run from the close of business on that day. If you place your order after 2pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day.

These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.

If you purchase a high value product from us, we will usually conduct fraud screening checks before dispatching the product. These may delay the expected date for delivery. Where the delivery date is delayed as a result of fraud screening checks, we will notify you by email.

(5) Delivery charges

Delivery charges will be calculated and automatically applied to your order during the checkout process. The applicable charges will depend upon:

  • the delivery method you select;
  • the location of the delivery address; and
  • the value of your order.

Indicative charges (stated in GBP) are as follows:

Delivery method Charges
UK mainland (inc. Isle of Wight)


£8.00
free for orders over £50.00 excl. VAT
UK outer regions (N.I., Scottish Highlands & islands)
(postcodes:BT, ZE, IV, KW, HS, PA36-78, PH19-50)


£25.00
minimum order value of £80.00 applies
Channel Islands, Isles of Scilly & Isle of Man
(postcodes: IM, GY, JE)
£49.90
minimum order value of £100.00 applies

(6) Delivery tracking

We do not currently offer a tracking service online. All items are sent on a 'Next Day Service' and will be delivered between Monday – Friday, hours of 9am - 5pm

(7) Delivery times

We use a third-party courier service for all our deliveries and unfortunately are unable to specify a delivery time for standard deliveries. Delivery can be any time Monday – Friday, 9am–5pm. 

(8) Receipt and signature

All deliveries must be received in person at the delivery address, and a signature must be provided.

(9) Additional deliveries and collection

If an initial delivery attempt is unsuccessful, our delivery service providers will make one further attempt to deliver your products.

If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.

(10) Delivery problems/Damage

If you experience any problems with a delivery, please contact us by email to sales@lumea.co.uk

If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).

An indicative list of the situations where a failure to deliver will be your fault is set out below:

  • you provided the wrong address for delivery;
  • there is a mistake in the address for delivery that was provided;
  • the address for delivery is not reasonably accessible;
  • the address for delivery cannot safely be accessed; and
  • there is no person available at the address for delivery to accept delivery and provide a signature or no person available at any alternate delivery address which may have been provided at the time of ordering.

A failed delivery that you do not believe to be your fault, must be reported to us within 10 working days of placing the order, please contact sales@lumea.co.uk - Failed deliveries outside of this time frame will not be compensated.
Any subsequent problems (ie damage) that are not immediately identifiable upon delivery must be reported to us within five working days of receiving the order. If products are considered by you to be faulty or defective after the five day period has expired please contact info@lumea.co.uk for consideration of your query.