Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

(1) What information do we collect?

We may collect, store and use the following kinds of personal information:

  • (a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation);
  • (b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
  • (c) information that you provide to us for the purpose of registering with us;
  • (d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
  • (e) any other information that you choose to send to us.

(2) Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide general usage information to the owners of the site.

We use both "session" cookies and "persistent" cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We will use the session cookies to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security. We will use the persistent cookies to: enable our website to recognise you when you visit and keep track of your preferences in relation to the use of our website.

Cookies can be split into categories which are based on the International Chamber of Commerce (ICC UK) guidance:

  • Strictly necessary
  • Performance
  • Functionality
  • Targeting

(2.1) Strictly necessary cookies

These are cookies needed for our websites, products and services to function properly. For example, these cookies allow you to access secure areas of our website or to use the shopping basket facility.

(2.2) Functional Cookies

These cookies allow our websites, products and services to remember choices you make (such as your user name, when you last logged in, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

(2.3) Performance cookies

These cookies collect information about how visitors use our website, products and services, for instance which pages visitors go to most often, and if they get error messages or broken links. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website, products and services work.

(2.4) Targeting or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operators' permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Here is a list of all the cookies that we use on our website. If you would like more information about the cookies we use or think that we have missed a cookie, please let us know.

We use the following "strictly necessary" cookies:

Name

Description

Purpose

ShoppingCartUserSession

Session Cookie

This is a temporary cookie file which is erased after 24 hours unless you return to the site when it will be extended for another 24 hours.

We use the following "functional" cookies:

Name

Description

Purpose

CartUserCookieLoginUserName

Session Cookie

This is a temporary cookie file which is erased after 24 hours unless you return to the site when it will be extended for another 24 hours.

We use the following "performance" cookies:

Name

Description

Purpose

_utmc

_utmb

_utmz

_utma

Google analytics

See below

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

We use the following "3rd Party" cookies:

Name

Description

Purpose

s_vi

Flash cookie

See below

We use flash players to deliver content such as product demonstration videos. Flash cookies provide features such as auto resume and saving your preferences. You can delete or disable flash cookies. The Adobe website provide comprehensive information about this - see http://www.adobe.com/security/flashplayer

Our payment services provider SagePay may also send you cookies. You can review the SagePay cookie policy at http://www.sagepay.com/cookies. We will share information with SagePay only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

(3) Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

  • (a) administer the website;
  • (b) improve your browsing experience by personalising the website;
  • (c) enable your use of the services available on the website;
  • (d) send to you goods purchased via the website, and supply to you services purchased via the website;
  • (e) send statements and invoices to you, and collect payments from you;
  • (f) send you general (non-marketing) commercial communications;
  • (g) send you email notifications which you have specifically requested;
  • (h) send to you marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
  • (i) provide third parties with statistical information about our users - but this information will not be used to identify any individual user;
  • (j) deal with enquiries and complaints made by or about you relating to the website;
  • (k) keep the website secure and prevent fraud.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, SagePay. You can review the SagePay privacy policy at http://www.sagepay.com/privacy_policy. You can review the SagePay cookie policy at http://www.sagepay.com/cookies. We will share information with SagePay only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

(4) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

  • (a) to the extent that we are required to do so by law;
  • (b) in connection with any legal proceedings or prospective legal proceedings;
  • (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • (d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
  • (e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) International data transfers

We do not store data in or process data in or transfer data to other countries.

(6) Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(8) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

  • (a) the payment of a fee (currently fixed at GBP10); and
  • (b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

(9) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(10) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(11) Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to sales@lumea.co.uk or by post to Hartnoll Business Centre, Tiverton, Devon EX16 4NG, United Kingdom.

(12) Data controller

The data controller responsible in respect of the information collected on this website is Alex Muirhead.