Lumea respects your privacy and need for security as a user of the lumea.co.uk website. We want to let you know exactly how we will use the personal information we collect from our website and from any contact you may have with us. We also want to assure you of the security of our online payment process.

Privacy

The personal information you supply online (not including card details) is stored on a secure database for purposes as registered under the Data Protection Act. Contacting Lumea, whether via online ordering, email, phone or fax, authorises us to send you materials by using either email or mailing addresses you have provided. From time to time we may notify you of services or other information that may be of interest to you. We will not send you any information if you have expressly informed us that you do not wish to receive such materials. You can opt out of receiving these notifications from Lumea by writing to us by letter or email. If you feel that information we currently have on record is incorrect, please revise this information by writing to us via letter or email. How do we plan to use your information? All information is used for statistical data and in order to notify you of any other services/information offered by Lumea that may be of interest. Is any information passed or sold or shared with a third party? No information whatsoever is passed to any third party. Do you collect email addresses and how will they be used? Yes, for individual contact and correspondence purposes. Do you have security measures in place to protect the loss, misuse and alteration of the personal information under your control? Yes, all information registered on the website is only accessible to designated Lumea employees. All data is held on secure servers hosted by a BS 7799/ISO 27001 accredited company.

Secure Online Shopping

Lumea's secure online shopping service is supported by a payment gateway operated by Sage Pay. We use this payment gateway service as we want to be sure that any details you give to us, particularly card details, are kept safe and secure at all times. Sage Pay is level 1 PCI DSS compliant and they are a member of the Security Standards Council. How does the payment gateway work? When you log-in to your Lumea account and proceed to checkout you are automatically transferred to Sage Pay's secure server where you confirm your personal information and enter your card details. Sage Pay's payment gateway is PCI DSS compliant and features anti-fraud tools so you can be sure your payment online is secure. Once you have completed payment you are returned to Lumea's website in case you wish to continue shopping. How long does this transition between lumea.co.uk and the payment gateway take? No time at all, the transition between the two is seamless. In fact, our payment pages on Sage Pay are customised so you will hardly tell you have left lumea.co.uk! But this transfer is essential to guarantee the security of your online transactions. Why do you use a payment gateway? Operating a PCI DSS compliant secure server for online transactions is a complex business. As such, Lumea believes this is a task best left to the experts at Sage Pay - who are a long-standing, trusted major company in this field. Through using Sage Pay's payment gateway we can be sure our valued customers' information is kept secure at all times. How can I check that the payment gateway is secure? Sage Pay is a secure HTTPS POST. You can check this as the web address in your address bar onscreen will change from the usual http to https (s = secure). At the same time, depending on the browser you use, a padlock should be displayed onscreen. I'm still not sure, can I check this security feature? Of course, you can view Sage Pay's security certification here. If you have any further questions about the security of using our online shopping service please contact Lumea's Customer Services on 0845 601 7532. I'd rather not pay online using my credit/debit card, what alternatives are there for making payment? You can place an order by telephoning Customer Services on 0845 601 7532 (Monday-Friday, 9am - 5.30pm) or emailing them at sales@lumea.co.uk. We accept payment by most major credit/debit cards (unfortunately not AMEX), by cheque or by BACS. If you are a business customer we can, subject to application, open a credit account for you. Payment terms are 30 days from invoice. For further details please call 0845 601 7532.

Disclaimer

The lumea.co.uk website and its content (including but not limited to text, graphics, images) are provided ‘as is' and Lumea excludes to the fullest extent permitted by applicable law any warranty, express or implied, including, without limitation, any implied warranties of merchantability, satisfactory quality or fitness for a particular purpose. The functions embodied on, or in the materials of, this website are not warranted to be uninterrupted or without error. You, not Lumea, assume the entire cost of all necessary servicing, repair or correction due to your use of this website. Except as specifically stated in Lumea's privacy & security policy or elsewhere on this website, or as otherwise required by applicable law, neither Lumea nor its IT support will be liable for damages of any kind (including, without limitation, lost profits, direct, indirect, compensatory, consequential, exemplary, special, incidental, or punitive damages) arising out of your use of, or your inability to use, or the performance of this website or the content, whether or not we have been advised of the possibility of such damages. Lumea uses reasonable efforts to ensure the accuracy, correctness and reliability of the content of this website at all times, but we make no representations or warranties as to the content's accuracy, correctness or reliability. Lumea reserves the right to change content of this website at any time without notice. Prices are not fixed and Lumea reserves the right to vary prices without notice. Some US states and foreign countries do not permit the exclusion or limitation of implied warranties or liability for certain categories of damages. Therefore, some or all of the limitations above may not apply to you to the extent that they are prohibited or superseded by state or national provisions.