1) Telephone Customer Services on 0845 601 7532 to notify them of your intention to return a product you have ordered online.

2) You will be given a returns authorisation number. Please enclose this number with the product you are returning to us. Please note, we won't reimburse items which are returned without a valid returns authorisation number.

3) Where appropriate (depending on size/weight), we will then organise an uplift of the unwanted item via our courier at a time/date that is convenient to you (uplifts are only available Monday - Friday, am or pm). If you are returning an item because it is unwanted/unsuitable, you will have to cover the £20 (€35 for ROI) cost of the courier return to our warehouse. If you are returning an item because it is faulty or incorrect, we will cover the cost of the courier return.

4) Alternatively, for items that are small/light you can return your unwanted/unsuitable item by recorded delivery to: Returns Department, Lumea Ltd, Hartnoll Business Centre, Tiverton, Devon, EX16 4NG. Don't forget to enclose your returns authorisation number with your return - we won't reimburse items returned without a returns authorisation number! Items must be sent by recorded delivery, we cannot assume responsibility for returned items that are lost in the post. If you are returning an item because it is unwanted/unsuitable, you will have to cover the cost of the recorded delivery return to our warehouse. If you are returning an items because it is faulty or incorrect, we will reimburse you for the cost of the recorded delivery return upon receipt of your returned item.

5) Items will be reimbursed upon receipt at Lumea, via the original method of payment. Please allow 3-5 working days for this refund to be processed.

6) If you are unsure about how to return an item to Lumea, please contact Customer Services on 0845 601 7532 or email at sales@lumea.co.uk.